Visit Redlands Healthcare Center
(Updated 3/30/21)
At Redlands, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging.
To address this challenge, we’ve added new ways to meet such as video chats and window visits. And, we’re committed to facilitating more visitation options while keeping everyone’s safety and well-being our top priority.
OPEN Facility Virtual Tours
While we are currently unable to provide indoor tours, we encourage you to view our online photo gallery or schedule a video chat or phone call with a member of our admissions team at (909) 793-2609. We look forward to meeting you!
OPEN Video Visits & Phone Calls
Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a FaceTime, Zoom, Google, or Skype video call, please call (909) 793-2609.
*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.
OPEN Window Visits
Resident room window visits are a great way to connect with your loved one in person. Please call (909) 793-2609 prior to your visit to ensure resident availability.
OPEN In-Person Visits
In-person visits will be conducted outdoors unless bad weather, poor air quality, or resident safety necessitates an indoor visit.
The guidelines below are based on direct guidance from the California Department of Public Health (CDPH). To schedule an in-person visit, click here or call (909) 793-2609.
- Visitation will be limited to one visit per week and three guests at a time for 30 minutes per visit.
- Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
- Visitors will be screened for fever, COVID-19 risk, and COVID-19 symptoms before visitation.
- Visitors must wear full PPE when visiting residents in the yellow unit.
- Visitors must be 18 years of age or older.
- If visit is indoors, visitation is limited to one person and the visitor must go directly to and from the resident’s room or designated visitation area.
- Visitors who are unable to adhere to COVID-19 infection prevention guidelines will not be permitted to visit or will be asked to leave.
Purple Tier Visitation Guidelines
The following guidelines apply when the county is in Tier 1 (Purple) according to the Blueprint for a Safer Economy:
- Resident must be fully vaccinated (two weeks after final vaccination shot).
- Resident must be in the green unit (unexposed or recovered area) or yellow unit (exposed or observation area).
- Visitor must test negative for COVID-19 with a sample taken within the prior two days. For example, to visit on Wednesday, a visitor must take a test on Monday or Tuesday.
- Unvaccinated visitors must remain at least six feet from resident with no resident physical contact of any kind.
- Fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.
Red/Orange/Yellow Tier Visitation Guidelines
The following guidelines apply when the county is in Tier 2 (Red), Tier 3 (Orange), or Tier 4 (Yellow) according to the Blueprint for a Safer Economy:
- Resident does not need to be vaccinated.
- Resident must be in the green unit (unexposed or recovered area) or yellow unit (exposed or observation area).
- A negative COVID-19 test is strongly encouraged but not required for visitation.
- Unvaccinated visitors must remain at least six feet from resident, with no resident physical contact of any kind.
- Only fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.
*In-person visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, and/or availability of resident/staff.
OPEN Indoor Visits for Compassionate Care
Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (909) 793-2609.
Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.
